Who we are
This site is operated by KF01 LTD, trading as Rapid Response Diamond Drilling (RRDD). KF01 LTD is a company registered in England & Wales. For data-protection purposes we are the controller of any personal data you send us through this site.
To get in touch about anything on this page, email keatonfrancis01@gmail.com or use the quote form.
What we collect, and why
We only collect what you give us via the quote form:
- Your name
- Company name (optional)
- A phone number or email address
- A site postcode
- A short brief describing the job
- Any photos, drawings or PDFs you choose to attach
We use that information for one purpose: to reply to your enquiry, scope the job and price the work. We don't add you to a marketing list, sell your details to anyone, or send you anything you didn't ask for.
Legal basis
Under UK GDPR, our legal basis for processing the information above is legitimate interest — specifically, responding to a quote enquiry that you initiated. If we go on to do work for you, we hold the same information under contract as part of delivering that work.
How long we keep it
If you become a customer, we keep your enquiry and project records for the duration of the project plus 6 years (HMRC and contract-law retention). If you don't become a customer, we keep the enquiry for up to 24 months in case the job comes back, then delete it.
Who else sees it
The form is submitted via FormSubmit, a third-party form-handling service. Your submission passes through their servers (US-based) on its way to our inbox. FormSubmit does not store the submission long-term and does not use it for any purpose other than delivering it to us. The full provider terms are on their site.
Beyond that, we do not share your information with anyone unless we are legally required to (e.g. by court order or a regulator).
Cookies & analytics
This site uses Google Analytics 4 — but only if you say yes. On your first visit a banner asks whether you'll accept one optional analytics cookie so we can see which pages bring in enquiries. Until you accept, analytics stays off and no analytics cookies are set. If you decline, it stays that way.
If you accept, Google Analytics sets these cookies:
- _ga — distinguishes your browser from other visitors so page views aren't double-counted. Set by Google Analytics.
- _ga_* — keeps track of your visit (session) so Google Analytics can tell which pages were viewed together. Set by Google Analytics.
We use this for one thing: seeing which pages bring enquiries. No advertising cookies, no remarketing, no profiling. Google processes the analytics data on our behalf in line with its own privacy policy.
Your choice is stored in your own browser — a localStorage entry called rrdd_consent, which never leaves your device. To change your mind, clear this site's data in your browser settings and the banner will ask again next time you visit.
Two other third-party services are loaded by the site:
- Google Fonts — for typefaces. Google may log the IP address making the request when the font is fetched. No cookie is set.
- FormSubmit — only when you actually submit the quote form. They may set short-lived cookies in that flow purely to handle the submission.
Your rights
Under UK GDPR you have the right to:
- Ask what personal data we hold about you
- Have it corrected if it's wrong
- Have it deleted (subject to retention rules above)
- Object to how we use it, or restrict that use
- Receive a copy of it in a portable format
To exercise any of these, email keatonfrancis01@gmail.com. We'll respond within 30 days.
If you're not happy with our response, you can complain to the Information Commissioner's Office (ICO) — the UK data-protection regulator — at ico.org.uk.
Changes
If we change this notice we'll update the "last updated" date at the top of the page. Material changes affecting how we handle existing data will be flagged on the homepage.